Refund and Returns Policy

At Francesini, operating nivera.top, your satisfaction is our priority. We understand that sometimes an item may not be exactly what you expected. This policy outlines how you can return a product and receive a refund.

1. Return Window

You have 30 calendar days from the date you receive your item to request a return. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • With all original tags, labels, and accessories attached.
  • You will also need the receipt or proof of purchase.

Items that show signs of wear, use, damage, or are not in their original packaging will not be accepted for return.

3. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Personalized or custom-made items.
  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Sale items (unless defective).

Please contact us if you have questions or concerns about your specific item.

4. How to Initiate a Return

To start a return, please contact us at [email protected]. Please include the following information in your email:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.

We will review your request and, if approved, provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund unless the return is a result of our error (e.g., you received an incorrect or defective item).

We recommend using a trackable shipping service or purchasing shipping insurance for items over $50. We don’t guarantee that we will receive your returned item.

6. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately at [email protected] if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Refunds Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

9. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

10. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • Company Name: Francesini
  • Website: nivera.top
  • Address: 86 Russell Street, Manchester, CT, US
  • Email: [email protected]
  • Phone: +13124438610

Last updated: November 19, 2023