Shipping Policy

Thank you for shopping with Nivera.top, operated by Francesini! We are committed to delivering your products quickly and efficiently. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1-3 business days (Monday-Friday, excluding holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

Shipping Methods & Delivery Times

We offer various shipping options to meet your needs. Delivery times are estimates and may vary based on your location and external factors (e.g., weather, carrier delays).

  • Standard Shipping (Domestic US):

    • Estimated Delivery: 3-7 business days after processing.
  • Expedited Shipping (Domestic US):

    • Estimated Delivery: 2-4 business days after processing.
  • International Standard Shipping (EU):

    • Estimated Delivery: 7-14 business days after processing.

Shipping Costs

  • Domestic US Shipping:

    • Standard Shipping: $5.99
    • Expedited Shipping: $12.99
    • Free Standard Shipping on all US orders over $50.00!
  • International Shipping (EU):

    • Standard International Shipping: $14.99

Shipping costs are calculated at checkout based on your order total and chosen shipping method.

International Shipping

We are proud to offer international shipping to customers in the United States (US) and the European Union (EU). Please note the following for international orders:

  • Customers are responsible for any customs duties, taxes, or import fees that may be levied by their country. These charges are not included in the item price or shipping cost.
  • Customs policies vary widely from country to country. Please contact your local customs office for more information.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your package directly on the carrier’s website.

Missing or Damaged Items

If you received your order damaged, or if your package is missing, please contact us immediately at [email protected] with your order number and a description of the issue. For damaged items, please include photos of the damage.

Incorrect Address

It is the customer’s responsibility to ensure the accuracy of the shipping address provided. If a package is returned due to an incorrect or undeliverable address, you will be responsible for the cost of re-shipping the item.

Contact Information

If you have any questions about your order or our shipping policy, please contact us:

  • Company Name: Francesini
  • Website: nivera.top
  • Address: 86 Russell Street, Manchester, CT, US
  • Email: [email protected]
  • Phone: +13124438610

Last Updated: October 26, 2023